Return Policy
At Pine Tree Gear, every product is handmade with care and attention. If something isn’t right, we’ll work with you to make it right.
Returns
We accept returns on unused, unmodified, and undamaged items within 14 days of delivery.
To be eligible for a return:
The item must be in new condition
The item must show no signs of use, wear, or alteration
Original packaging should be included when possible
Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.
Exchanges
We do not offer direct exchanges at this time. If eligible, you may return an item for a refund and place a new order.
Refunds
Once your return is received and inspected:
Approved refunds will be issued to the original payment method
Refunds are processed within 5 business days after approval
Original shipping costs are non‑refundable
Repairs
We believe good gear should last. If an item becomes damaged through normal use, repairs may be available for a small fee. Contact us to discuss repair options.
How to Start a Return
Before sending anything back, please contact us at:
Include your order number, the item you wish to return, and the reason for the return. Items sent back without prior contact may be refused.